Frequently Asked Questions
Topics
What are your shipping rates and policies?
How may I pay for my purchases?
What if I don't have a PayPal account?
What is Intelligent Quilting?
How may I use my digital files? (Copyright Information)
What happened to my digital purchase? (I have not received it.)
Can I get a replacement file for a file I purchased?
But I thought I wasn't really buying a pattern when I "purchase" one?
What are your shipping rates and policies?
- All orders are send out Priority Mail.
- Order totaling $0-$33.99 : $5.00
- Orders totaling $34.00-69.99: $8.00
- Free shipping on all orders over $70.00
For international and special shipping options, please contact us.
How may I pay for my purchases?
We accept Visa, MasterCard, American Express, Discover, eCheck, and PayPal.
What if I don't have a PayPal account?
We use PayPal to process our online purchases, but you don't have to have a PayPal account to pay with your Visa, MasterCard, American Express or Discover card. All you need is an email address. While checking out, look for and select the option to continue checking out without logging in to PayPal and follow the online instructions.
There is no charge for using PayPal to process your Intelligent Quilting purchase whether or not you are a registered PayPal user. Registered PayPal users may also pay via eCheck or directly from their savings or checking account.
What is Intelligent Quilting?
Intelligent Quilting, LLC is a partnership composed of Karen Thompson and Lisa Calle. Karen and Lisa are professional longarm machine quilters and pantograph designers.
Karen Thompson has been a professional quilter since 2001 and has two longarm machines, both of which are equipped with IntelliQuilter computer systems. Karen's was the first IntelliQuilter installation and she performed beta-testing for the company. Karen designs pantographs and provides digitizing services for our designers, converting paper patterns into digital designs for all the major computer systems. Designs also available on request in Panto-Lite format. Karen's quilting business is Poppy Court Quilting and you may see some of her work on her webshots page.
Lisa Calle has been a professional longarm quilter since 2004 and she has won awards at national shows for her machine quilting. Lisa has two longarm machines and both of her machines are also equipped with IntelliQuilter computer systems. She is a pantograph designer with a well-established following and has taught classes at MQX. Lisa's book and DVD, "Feathers of a New Generation," is available here at Intelligent Quilting. Lisa's quilting business is Stone House Quilting.
Contact Lisa or Karen at info@IntelligentQuilting.com for more information. They would love to show you how Intelligent Quilting can meet all of your design needs.
How may I use my digital files?
(Copyright Information)What happened to my digital purchase?All of our designs are copyrighted. In most cases, the copyright holder is the designer. Purchasers of digital designs are granted a limited license for one user. That user may not copy, distribute, or sell the digital design. Nor may the user give away the formats that she or he does not need or use. If you have any questions about how you may lawfully use your digital files, or about the copyright owner's interest in general, please contact us.
(I have not received it.)
When you purchase a digital design, we send a link to download the files by email. If you do not receive our email in your inbox within a few minutes of your purchase, chances are the email and instructions are in your junk email folder (Outlook) or your spam folder (Gmail and many other email programs). Before contacting us, please check your junkmail or spam folder to see if our email ended up there.
To prevent this from happening in the future, please add this email address info@IntelligentQuilting.com to your address book or contacts folder.
If you still can't find our email, or if you have any questions, by all means, contact Lisa or Karen and we will be happy to help you.
We have both a Digital Catalog and a Paper Catalog (downloadable PDF). These are automatically updated so that they stay current.
Can I get a replacement file for a file I purchased?
I purchased a file a while ago and I
switched systems and would like the file in a new format, OR
- I lost my copy of the file and would like to replace it, OR
- I let the download link expire without downloading my file.
Can I get a replacement file?
We are, regrettably, unable to replace a pattern you previously purchased. The time involved makes this practice prohibitive. Accordingly, when you purchase a pattern, be sure that you will be available to download it within the seven-day period before the link expires. When you purchase a pattern, we give you seven days to download it before the link expires. We also give you three opportunities to download the pattern within that time frame. If you need the file after the link expires, you will have to re-purchase it.
Note: This policy applies only where you either successfully downloaded your pattern previously or you did not attempt to download it within the seven-day period after purchase. If you purchase a pattern and are for any reason unable to download it, please contact us for assistance.
But I thought I wasn't really buying a pattern when I "purchase" one?
If that is what you thought, you would be right. You are not actually purchasing the pattern; you are purchasing a limited license (the right) to use the pattern subject to certain conditions described in the copyright section of this FAQs page. It is an important distinction and one made in connection with the purchase of most intellectual property and electronic goods. We have, however, referred to "purchasing" a pattern on this FAQs page and in other sections of this site to make it easier and less cumbersome to write and to read. These references do not change the nature of your purchase; again, you have purchased a license (or the right) to use the patterns you've selected subject to the limitations described in the copyright section of this FAQs page.