Crystal is a professional longarm machine quilter and a pattern designer. Crystal has been quilting professionally since 2004 and has three longarm machines, each of which is equipped with IntelliQuilter computer systems. Crystal is also an internationally recognized teacher.

Contact Crystal at info@IntelligentQuilting.com for more information. We would love to show you how Intelligent Quilting can meet all of your design needs.

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How may I use my digital files?

(Copyright Information)

All of our designs are copyrighted. In most cases, the copyright holder is the designer. Purchasers of digital designs are granted a limited license for one user. That user may not copy, distribute, or sell the digital design. Nor may the user give away the formats that she or he does not need or use. If you have any questions about how you may lawfully use your digital files, or about the copyright owner's interest in general, please contact us.

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What happened to my digital purchase?
(I have not received it.)

When you purchase a digital design, we send a link to download the files by email. If you do not receive our email in your inbox within a few minutes of your purchase, chances are the email and instructions are in your junk email folder (Outlook) or your spam folder (Gmail and many other email programs). Before contacting us, please check your junkmail or spam folder to see if our email ended up there.

To prevent this from happening in the future, please add this email address info@IntelligentQuilting.com to your address book or contacts folder.

If you still can't find our email, or if you have any questions, by all means, contact Crystal and she will be happy to help you.

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But I thought I wasn't really buying a pattern when I "purchase" one?

If that is what you thought, you would be right. You are not actually purchasing the pattern; you are purchasing a limited license (the right) to use the pattern subject to certain conditions described in the copyright section of this FAQs page. It is an important distinction and one made in connection with the purchase of most intellectual property and electronic goods. We have, however, referred to "purchasing" a pattern on this FAQs page and in other sections of this site to make it easier and less cumbersome to write and to read. These references do not change the nature of your purchase; again, you have purchased a license (or the right) to use the patterns you've selected subject to the limitations described in the copyright section of this FAQs page.

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Who does the digitizing?

Kim Brunner's and Sue Schmieden's digitizing is done by Digi-Tech. Intelligent Quilting, Judith Kraker, Digi-Tech and the designers themselves do the rest of the digitizing. Regardless of the digitizer, we stand behind all of our products.

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Intelligent Quilting, LLC and its affiliates, We respect your right to privacy. We do not currently trade, sell or rent personal information collected about you to third parties. Please read the Privacy Policy outlined below that explains how Intelligent Quilting, LLC will and will not use the information you provide. By using or accessing this website, you signify your acknowledgment and assent to the Privacy Policy. If you do not agree to this policy, please do not use this website. Please note that we can revise this policy at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms.

What information does Intelligent Quilting, LLC collect and how do we use this information?

We may request personal information from you for processing orders and shipping products, conducting contests or sweepstakes, and for product registration. This may include your name, address, e-mail address, telephone number, etc., as well as information related to customer satisfaction surveys, customer purchasing habits or other purchasing information.

Our web site allows you to contact us directly with questions or comments regarding our products. We also maintain data files to ensure that we quickly resolve customer comments or questions and implement improvements based on those comments. We may conduct sweepstakes or other contests on our web site, which require personal information to be provided to qualify for participation in the promotion or contest. This information is used primarily as a means to notify the winners.

In an effort to continually improve our products, we may use personal information to conduct market research and on-line surveys. This may involve contacting recent and/or past web-site visitors who have provided personal information to Intelligent Quilting, LLC. Our web servers may automatically monitor the number of visitors, the average time spent on the site, the popularity of our web-sites, and any programming errors or failures on any of our web-sites in order to determine the effectiveness of the Intelligent Quilting, LLC web-site and to make improvements to the website.

Does Intelligent Quilting, LLC share your information with other third parties?

Intelligent Quilting, LLC does not currently share your e-mail address or personal information with any other parties without your prior consent. Intelligent Quilting, LLC may share aggregate data about our sales, customers, traffic patterns, and other related site information with respectable third parties. None of this data is related to any individual's name without their consent.

Does Intelligent Quilting, LLC use cookies?

The Intelligent Quilting, LLC web site uses "cookie" technology to collect Shopping Cart product information. This information is only stored during the actual shopping session. Intelligent Quilting, LLC stores all personal information in a secure database. Intelligent Quilting, LLC also uses temporary cookies to store "session" information while you are shopping online. This information enables you to go back and forth between web pages without losing the information you have already entered. This simple convenience means you have only to enter information once, and it can be used on multiple pages, such as adding items to your shopping basket. This temporary information is always removed from memory as soon as you leave our Web site.

Does Intelligent Quilting, LLC have any special privacy policies with respect to children?

Intelligent Quilting, LLC encourages parents and guardians to monitor and participate in their children's online activities. No information should be submitted to this site by users under 13 years of age, and users under 13 years old are not allowed to register for newsletters, clubs or activities. Users under 18 years of age are not allowed to make purchases or participate in contests. Where appropriate, Intelligent Quilting, LLC may ask you to indicate your age to verify compliance with these policies. Intelligent Quilting, LLC does not knowingly collect information from our guests under 13 years of age or provide any personally identifying information from such guests to any third party for any reason whatsoever. We do not allow guests known to be under 13 years of age to receive direct marketing communications from Intelligent Quilting, LLC or from third parties.

How do I stop Intelligent Quilting, LLC from contacting me via e-mail in the future?

All emails that we send to our customers who have voluntarily provided us with their email address include a simple and straight forward way to "opt out" of receiving future emails.

What is the policy regarding Intelligent Quilting, LLC's ownership of information?

All opinions, ideas, suggestions, and other feedback submitted to our web-sites may be used by Intelligent Quilting, LLC without any restriction and free of charge, and nothing contained in this policy shall limit or otherwise affect this. There may be instances where we request or permit the submission of your opinions/ideas. In such instances you will be required to agree to the terms of an Intelligent Quilting, LLC prepared agreement related to the provision of such information prior to its submission.

What about Intelligent Quilting, LLC's links to other sites?

We may add links to third party sites. Because such linked sites are not under the control of Intelligent Quilting, LLC, we are not responsible for the accuracy or reliability of any information, data, opinions, advice or statements contained on any such linked sites. Access to any other Internet site linked to this website is at your own risk. Intelligent Quilting, LLC has not reviewed all of the sites linked to the website. Intelligent Quilting, LLC provides these links merely as a convenience and the inclusion of such links does not imply an endorsement by Intelligent Quilting, LLC of such third party sites or any goods or services offered by such third parties.

Will this Privacy Policy change?

Intelligent Quilting, LLC may change this policy from time to time without notice to better serve you, so please review this policy periodically.

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